Terms &
Conditions

GeinzHub Fitness Centre provides various payment methods through our appointed third-party payment gateway for the convenience of our members. By making a payment, the Member acknowledges and agrees to the following:

Third-Party Processing

All online payments are processed through an independent third-party payment gateway and/or the Member's selected bank, card provider, e-wallet, or other payment service provider.

Transaction Issues

While GeinzHub strives to provide a smooth payment experience, certain transaction issues may occur outside of our control — including unsuccessful or declined payments, delayed transactions, duplicate charges, system errors, technical interruptions, banking network issues, or temporary payment gateway disruptions.

Our Responsibility

GeinzHub Fitness Centre shall not be held responsible or liable for transaction failures, processing errors, technical glitches, service interruptions, or delays arising from the payment gateway, financial institution, card issuer, e-wallet provider, internet or network service, or other third-party payment services.

Payment Confirmation

A payment will only be considered successfully completed once GeinzHub receives confirmation that the transaction has been successfully processed.

Failed or Pending Transactions

If a transaction is shown as failed, pending, or unsuccessful, Members are encouraged to check their bank or payment account before attempting another payment to avoid possible duplicate transactions.

Duplicate Charges

In the event of a suspected duplicate charge or transaction discrepancy, Members may contact GeinzHub and provide the relevant payment receipt or transaction reference. Our team will assist in reviewing the matter and guide the Member in contacting the relevant payment service provider where necessary.

Additional Fees

Any applicable additional charges — including service fees, processing fees, or other administrative charges imposed by the payment gateway — may be applied and shall be borne by the Member.

Promotion Details

• Monthly membership fee: RM95/month (Lifetime Rate)
• One-time registration fee: RM75
• Available to the first 50 registered members only
• The RM95 monthly rate will remain unchanged for as long as the membership remains active and in good standing

Commitment Period

To secure this lifetime rate, Members agree to maintain their membership for a minimum of twelve (12) months from the date of activation.

Cancellation During Commitment

If a Member cancels before completing the initial 12-month commitment, a one-time Early Bird Promotion Recovery Fee of RM450 will apply. This fee offsets the long-term discount reserved for founding members.

After 12 Months

After the first 12 months, Members may cancel at any time by providing one (1) month's written notice. No Recovery Fee will apply after the initial commitment period has been completed.

Maintaining the Rate

The RM95 lifetime rate continues as long as: fees are paid on time; the membership remains active; and the Member complies with the Gym's Membership Agreement. If the membership is cancelled or terminated for any reason, the RM95 rate expires permanently. Rejoining will be subject to the Gym's prevailing rates at that time.

General

• The Early Bird Promotion is non-transferable and cannot be exchanged for cash
• GeinzHub reserves the right to verify eligibility for this promotion
• By enrolling, the Member acknowledges reading, understanding, and agreeing to these Terms

1. Membership registration is mandatory for all recurring membership plans
2. The registration fee is payable once and is not transferable to another individual
3. Membership privileges are granted only to the registered Member
4. The Gym reserves the right to request identification documents for verification
5. Membership cards, accounts, or access credentials must not be shared with any other person
6. The standard registration fee shown above may be reduced or waived under active promotions, discount codes, referral rewards, or plan-specific pricing (e.g. the Student rate). The exact amount payable will always be confirmed at the point of registration

1. Membership access is subject to Gym operating hours
2. Membership plans are non-transferable
3. Membership benefits may be amended by the Gym from time to time
4. Student memberships require valid proof of student status
5. Expired memberships must be renewed before access is granted
6. The Gym reserves the right to refuse entry to any person who breaches these Terms

1. The Member authorizes GeinzHub Fitness Centre to automatically deduct membership fees from the Member's designated bank account, debit card, or credit card
2. Auto debit deductions will be processed monthly on the agreed billing date
3. The Member is responsible for ensuring sufficient funds are available for successful payment processing
4. Any failed transaction due to insufficient funds, expired cards, blocked accounts, or banking issues shall remain the Member's responsibility
5. The Gym reserves the right to suspend membership access until outstanding payments are settled
6. Auto debit authorization remains valid until membership termination is completed per these Terms
7. Administrative fees arising from failed payment attempts may be charged to the Member
8. The Member shall promptly update any changes to payment information
9. Disputing valid membership charges without justification may result in suspension of membership privileges
10. The Gym shall not be responsible for delays caused by banking institutions or payment processors

1. Membership fees are payable in advance
2. All payments made are non-refundable and non-transferable
3. Membership fees may be revised by the Gym with prior notice to Members
4. Promotional rates are subject to specific campaign terms and may not be combined with other offers
5. Outstanding balances must be settled immediately upon request
6. Personal training packages must be paid according to the agreed payment schedule
7. Any discounts granted are subject to compliance with all membership requirements
8. Failure to settle outstanding balances may result in suspension or termination of membership
9. The Gym reserves the right to engage collection procedures for overdue accounts where permitted by law
10. Administrative charges may apply for special requests or account modifications

1. Members must submit a written cancellation request to the Gym
2. The Member must continue paying membership fees during the notice period
3. Cancellation is only effective after all outstanding fees, charges, and penalties are fully settled
4. Auto debit deductions continue until the cancellation is completed and approved by the Gym
5. Cancellation requests do not automatically waive outstanding obligations
6. Promotional benefits received may be forfeited upon early cancellation where applicable
7. The Gym reserves the right to verify cancellation requests before processing

1. Membership freeze requests may be considered for medical reasons or extended travel, subject to management approval
2. Supporting documents may be required
3. Membership fees already paid are non-refundable
4. Membership freezes do not automatically terminate auto debit arrangements unless approved in writing
5. Freeze periods are granted solely at the discretion of the Gym
6. Membership benefits may be suspended during the freeze period
7. Requests submitted after the requested freeze date may not be approved retroactively
8. The Gym reserves the right to impose administrative fees for approved freezes

1. Members must comply with all Gym rules and regulations
2. Members must use equipment responsibly and safely
3. Members are responsible for their personal belongings
4. Members must respect staff, trainers, and other Gym users
5. Any intentional damage to Gym property may result in suspension, termination, and compensation claims
6. Members must wipe down equipment after use where required
7. Appropriate workout attire and footwear must be worn at all times
8. Members must immediately report damaged equipment or unsafe conditions
9. Members shall not engage in conduct that may endanger themselves or others
10. Members must follow all instructions provided by Gym staff and trainers

1. Members confirm they are physically fit to participate in exercise activities
2. Members should consult a medical professional before beginning any fitness program if they have health concerns
3. The Gym shall not be liable for injuries, illnesses, or medical conditions arising from participation in fitness activities except where required by law
4. Members acknowledge that exercise and physical activity involve inherent risks
5. Members are responsible for monitoring their own physical condition during exercise
6. Members agree to stop exercising and seek medical attention if they experience pain, dizziness, discomfort, or other concerning symptoms
7. The Gym does not provide medical advice or diagnosis
8. Members are responsible for disclosing any known medical conditions that may affect participation

1. GeinzHub Fitness Centre shall not be responsible for loss, theft, or damage to personal property
2. The Gym shall not be liable for injuries resulting from misuse of equipment, failure to follow instructions, or negligence by the Member
3. The Member acknowledges that all fitness-related activities involve risks of injury, illness, disability, or death
4. The Member voluntarily assumes all risks associated with participation in any Gym activity
5. Any injury sustained cannot be claimed against GeinzHub Fitness Centre, its owners, directors, employees, trainers, contractors, agents, or representatives, to the fullest extent permitted by applicable law
6. The Member releases and waives any claims, demands, actions, damages, costs, or liabilities arising from participation in Gym activities, except where such waiver is prohibited by applicable law
7. The Member accepts full responsibility for obtaining personal medical insurance or other coverage deemed necessary
8. The Gym makes no guarantee regarding fitness results, weight loss, athletic performance, or health improvements

1. Personal training sessions must be scheduled in advance
2. Session availability is subject to trainer schedules
3. Missed sessions without sufficient notice may be forfeited
4. Trainers may modify exercise programs based on the Member's condition and goals
5. Personal training packages are non-transferable unless approved by management
6. Expired sessions may be forfeited unless otherwise approved
7. The Gym reserves the right to substitute trainers when necessary
8. Members must disclose relevant medical conditions before participating in personal training

1. The Gym reserves the right to establish and amend facility rules at any time
2. Smoking, vaping, illegal substances, and alcohol are prohibited within the Gym premises
3. Harassment, discrimination, intimidation, or abusive behavior will not be tolerated
4. Members must return equipment to designated areas after use
5. Photography or video recording may be restricted in certain areas
6. Food and beverages may only be consumed in designated areas
7. The Gym reserves the right to close areas temporarily for maintenance or events
8. Emergency procedures must be followed at all times

The Gym reserves the right to terminate or suspend membership without refund if a Member:

• Violates Gym rules or policies
• Engages in abusive, threatening, or inappropriate behavior
• Causes damage to Gym property
• Provides false information during registration
• Fails to settle outstanding payments
• Endangers the safety of staff or other Members
• Uses membership privileges fraudulently
• Breaches any provision of this Agreement

1. The Member consents to the collection and storage of personal information for membership administration
2. Personal information may be used for billing, communication, promotions, and operational purposes
3. The Gym will take reasonable measures to protect personal information
4. The Member agrees to receive notices and communications electronically where applicable
5. The Gym may retain records as required for operational or legal purposes

For our full data practices, see the Privacy Policy.

Walk-In Options

Option	Details	Price
Early Bird	8:00 AM – 12:00 PM · All gym facilities · Cardio & Strength · Air-conditioned	RM18
Full Day	Unlimited access during operating hours · All gym facilities · Air-conditioned	RM25
Guided Training	Full Day Access + 30–45 min guided session by staff/trainer · Suitable for first-timers	RM30

Personal Training Packages

Member Benefits

• Air-Conditioned Gym
• Strength & Cardio Equipment
• Functional Training Zone
• Friendly Community Environment
• Fitness Challenges & Events
• Member Promotions
• Progress Tracking Support